Business operating system · Playbook

A management operating system that runs on decisions, not status updates

A step-by-step playbook for the four rituals that keep a leadership team honest: the monthly business review, clear decision rights, a decision log people actually use, and board meetings that end in decisions.

Free to try. No credit card. See the steps and a video of the template before you start.

Most leadership teams don't have a strategy problem. They have a follow-through problem. Objectives get set in January, the monthly meeting turns into ten people reading slides to each other, nobody is sure who can approve a pricing exception, and three months later the same question comes back because nobody wrote down the answer.

Governance sounds heavy, but it's only four habits that answer four questions:

They feed each other. The business review finds what's stuck. Decision rights say who can unblock it. The decision log keeps what was decided. And the board pack almost writes itself from the last three business reviews and the log. Start with the business review, and add the others as you go.

How the four rituals feed each other

  1. Every monthMonthly business reviewFinds what's stuck
  2. When it's stuckDecision rightsSay who can unblock it
  3. Every weekDecision logKeeps what was decided
  4. Every quarterBoard meetingIts pack comes from the reviews and the log
Part 1 · Every month

The monthly business review template

Just need the MBR? Open the monthly business review template page →

The monthly business review (MBR) is the meeting that keeps the quarter honest. Once a month every department lead sits down with one goal: find what's stuck and get it moving. Done well, it catches drift in week four instead of week eleven, while there's still time to fix it.

What makes it work is simple: updates happen in writing before the meeting, so the time together goes to problems, not reports.

Step by step

  1. Once, before the first review

    Agree the rules out loud

    Hold a short kickoff so everyone understands how the MBR differs from a status meeting. Agree three things and write them at the top of the agenda for the first quarter:

    • The date: same week every month, booked for the year.
    • What "at risk" means, for example more than 10% behind the expected pace.
    • The pre-read deadline: 48 hours before. No pre-read, no slot on the agenda.
  2. 48 hours before

    Each lead shares a short pre-read

    One paragraph on how the month went, then the status of each objective they own, their biggest win, and exactly what they need from other teams. Keep it short. A long pre-read gets skimmed.

  3. 10–15 min

    Read in silence

    Everyone reads every pre-read in the room before anyone speaks. It feels awkward the first time. Do it anyway: it's the simplest way to make sure each team gets real attention.

  4. 15 min

    Status on screen

    Each department marks every objective as done, on track, at risk or off track. Put it on one screen so the room sees how many sit in each group, instead of hearing it one team at a time.

  5. 40–60 min

    Deep dive on what's red

    Filter to at risk and off track. Done and on track don't need the room today. Each owner names the metric and describes the issue in two sentences, then the whole room works on unblocking it: resources, training, a trade-off between teams, or a decision someone has to make.

  6. 10 min

    Agree the actions and read the decisions back

    Close with the actions everyone agreed to, each with one owner and one date. Someone reads the decisions back before people leave. If it isn't written, it wasn't decided. The decisions go straight into the decision log.

  7. Between reviews

    Follow up before each date

    Owners get a reminder before their date, and anything slipping comes back as the first item of the next review, not as a surprise.

Status on screenOctober · 11 objectives

2 Done5 On track3 At risk1 Off track

Sales · Expansion revenue+7% vs +20% target. Upsell offers wait on new pricing.Off track
Product · Guided setupSetup completion 52% vs 65% expected.At risk
Ops · Kickoff within 48h71% vs 90%. Booking is still manual.At risk
Every objective gets one status. The deep dive only covers what's at risk or off track.

A 100-minute agenda

  1. Read in silence15 min
  2. Status on screen15 min
  3. Deep dive60 min
  4. Actions and decisions10 min
Most of the time goes to unblocking. Reporting happens in the pre-read.
BlockTimeWhat comes out of it
Read in silence15 minEveryone has the same picture
Status on screen15 minThe list of what's at risk or off track
Deep dive60 minA way to unblock each red item
Actions and decisions10 minOwners, dates and logged decisions

Rules that keep it working

  • Start with what's red. Good news can wait. Spend the first minutes on what's at risk.
  • Unblock, don't report. If an item only needs reading, it belongs in the pre-read.
  • One owner, one date. Every issue leaves with a single name next to it.
  • Disagree in the room. Once you leave, everyone backs the decision, including the people who argued against it.
  • No objectives yet? Ask each department to bring its top three monthly priorities and review them the same way.
The Monthly Business Review in Nova. People own the decisions; Nova AI takes the summary, the write-up and the follow-ups.
Watch the Monthly Business Review template in Nova: the steps, the pre-read, the status review and what Nova AI does between reviews.

What to look for in monthly business review software

You can run an MBR with a shared folder and a calendar invite. Most teams stop running it that way by month three, because someone has to chase every pre-read and copy every action into another tool. Software earns its place when it does the chasing:

  • The review repeats on its own, booked for the year, with reminders before the pre-read deadline.
  • Pre-reads are collected in one place and summarised, so nobody opens ten documents.
  • Status for every objective sits on one screen, filterable to what's at risk.
  • Actions leave the meeting with an owner and a date, and the owner is reminded.
  • Decisions land in a decision log automatically, without anyone copying them over.

The Monthly Business Review template in Nova

Comes with the training session, the recurring monthly review organised by quarter, the pre-read questions, the status review and the AI steps already set up. See the steps and the video, and start it free →

Part 2 · Set once, review each quarter

A decision rights framework your team will use

Open the decision rights framework page, with the template and examples →

When nobody knows who decides, two things happen. Decisions wait in the CEO's inbox, or they get made twice by two people who both thought it was theirs. You see it in the business review as items that are "at risk" for a second month with no new information, only a missing decision.

A decision rights framework fixes that with one table. For each type of decision that comes up again and again, it says who decides, who gives input, who just needs to know, and up to what limit. Frameworks like RACI, RAPID or DACI all do some version of this. The names matter less than writing it down.

Step by step

  1. List the decisions that keep coming back

    Go through the last three months of meetings, chats and your decision log. Write down every decision that needed someone's approval or got escalated: pricing exceptions, hiring, spend, launch dates, policy changes, client commitments. Most companies end up with 15 to 25.

  2. Sort them by how hard they are to undo

    Decisions that are easy to reverse (a test campaign, a meeting format) should be made fast and close to the work. Decisions that are hard to reverse (a senior hire, a price change for every customer) deserve more input and a more senior decider.

  3. Push each decision to the lowest level that has the information

    The person closest to the customer or the work usually knows most. Give them the decision, with a limit. Above the limit, it goes up one level, not straight to the top.

  4. Write one row per decision

    Four columns are enough: Decides (one name or role, never a group), Consulted, Informed and Limit and escalation.

  5. Decide where AI fits

    Agree which decisions AI can prepare (options, data, a draft recommendation) and which a person must make. Approvals, priorities, budgets and anything about people stay human.

  6. Publish it and point to it

    Share it in the next all-hands. In the business review, when an item is stuck on a decision, check the table: if the decider is in the room, they decide now.

  7. Review it every quarter

    Look for rows that were escalated often (the limit may be too low) and rows nobody used. Change them, log the change, and tell the team.

Decision rights example

DecisionDecidesConsultedInformedLimit and escalation
Pricing exceptionHead of salesFinanceCEOUp to 15% off. Above that, the CEO.
Hire within the approved budgetDepartment headPeople teamLeadership teamNew roles outside the budget go to the CEO.
Unplanned spendBudget ownerFinanceDepartment headUp to $5,000. Above that, the CFO.
Launch dateProduct leadSales, support, marketingWhole companyA move of more than two weeks goes to the business review.
Company policy changeLeadership teamAffected teamsWhole companyAnnounced in the all-hands, logged in the decision log.

Unplanned spendOne row of the table, as a path

  1. Up to $5,000Budget ownerDecides, and tells the department head
  2. $5,000 to $50,000CFODecides after a finance review
  3. Outside the annual budgetCEODecides with the leadership team
  4. Changes the annual planThe boardApproves it at the next meeting
Most decisions should stop at the first step. If many go further, the limit is too low.

Decision rights in Nova

Writing the table takes a spreadsheet. Making it stick takes putting it where the work happens. In Nova, decision rights aren't a template: they're part of every project. Each project has a lead who answers for the outcome. Each milestone and session has a lead and the collaborators whose input it needs. Steps that need a call have a key decision maker with a due date, and steps that need a sign-off have an approval that waits for one person, for several people, or for a chain that moves up level by level. See how decision rights work in Nova →

Part 3 · Every week

The decision log: your team's memory

Open the decision log page, with how it works in Nova and the habits that keep it alive →

A decision log isn't about a tool. It's about a habit. It's the running list of what your team decided, what changed and what happened, so nobody has to rely on memory, a chat thread or the person who was in the room.

Why it matters

  • Settled questions stay settled. When someone reopens a topic, you link the entry instead of having the meeting again.
  • New people catch up in an hour. The log shows how the work got here and why.
  • Reporting gets easy. The business review, the client update and the board pack come from the log, not from someone's memory the night before.
  • Problems show up early. Three delays logged on the same project in two weeks is a signal, long before a dashboard turns red.

How to categorize a decision log

Don't let people invent categories. Use a short fixed list, so the log can be filtered and read in a minute. These are the categories Nova uses in every project:

CategoryWhat goes in itExample
Conclusions / DecisionsWhat was decided, by whom and whyLaunch in two markets first, not five.
Wins / AchievementsMilestones reached, results worth repeatingOnboarding tickets down 28% after the new checklist.
Blockers / Delays reportedWhat's waiting and on whomWaiting on legal review of the new terms.
Critical issues loggedProblems found that put a goal at riskPayment errors for 3% of renewals since Monday.
Deliverables sharedWhat was handed over, to whomMigration guide sent to the client for approval.
Date changesAny date that moved, and whyLaunch moved from May 2 to May 9 because of late content.

Give each entry a severity too: Info, Warning / Monitor or Critical. Leaders can then read only what's critical, and the business review starts from the warnings.

Build the habit: Monday and Friday

  1. MondayLook back and look ahead10 min
  2. Tuesday to ThursdayLog after every meetingRead the decision back
  3. FridayClose the week10 min
  4. After a monthLog it the moment it happensThe habit is built

The template is never the problem. Most decision logs die in the second month because nobody built the habit. Make it a ritual with fixed times for the first month, and lead by example.

  1. Every Monday · 10 min

    Look back and look ahead

    Each person adds the decisions made last week that aren't in yet, and any date that will move this week. The team lead opens the Monday meeting by reading the new entries out loud.

  2. Every Friday · 10 min

    Close the week

    Log the wins, the deliverables shared and any blocker you're carrying into next week. Friday entries are the ones leaders read first on Monday.

  3. After every meeting

    Read the decisions back

    End every meeting that decides something by reading the decision out loud and logging it before people leave. "Later" means never.

  4. Every week

    Name one owner for the log

    One person, usually the project manager or chief of staff, checks on Friday that the week is complete and every entry makes sense to someone who wasn't there.

  5. Always

    Don't delete, supersede

    When a decision changes, add a new entry and mark the old one as superseded. The history is the point.

After four to six weeks, people start checking the log before they ask. That's when you know it worked, and when Monday and Friday can become "log it the moment it happens".

The decision log in Nova

In Nova, the decision log isn't a template or an extra tool to maintain. Every project has one from the moment it's created, and it fills up as the team works.

  • Saved as you work. Session conclusions, decisions, approvals and deliverables shared are saved to the project's log, and anyone can add an entry with Log an update.
  • Who and when. Every entry records who added it and the date and time, so the project keeps its full history.
  • Categorized. Each entry is a decision, a deliverable, a delay, a date change, a win or an issue.
  • Easy to find. Filter by category, or search, to find what was decided months later.
  • The how and the why. Each entry comes from a session, and the session keeps the steps, inputs and options that led to it. A log tells you what was decided; Nova also shows you how the team got there.
  • Decisions and approvals inside the process. Add steps where key people make a decision or approve something, and their call is saved to the log too. Nova AI helps keep the log complete by picking up key decisions, delays, deliverables, wins and issues from the team's sessions and updates.
A project's decision log in Nova: every entry with its category, who added it and when, filters by category and a search bar. Session conclusions and the entries Nova AI picks up sit next to the ones people log by hand.

Want a copy-and-paste version first? The decision log template guide has the columns and example entries.

Part 4 · Every quarter

How to prepare for and run a board meeting

Open the board meetings page, with the agenda template →

A good board meeting is mostly done before anyone walks in. The pack is read, the questions are in, and the time together goes to the one or two decisions where the board's experience is worth the most. If you already run the business review and keep a decision log, most of the preparation is collecting what you have.

  1. 4 weeks beforeAgenda
  2. 3 weeks beforeOwners
  3. 2 weeks beforeBoard pack
  4. 1 week beforeQuestions
  5. Meeting dayDecisions
  6. Within 48 hoursMinutes and actions

Step by step

  1. 4 weeks before

    Set the agenda with the chair

    Agree the two or three topics that matter most this quarter. Mark every item as for decision, for discussion or for information. If nothing is for decision, ask why you're meeting.

  2. 3 weeks before

    Assign each section an owner and a date

    Finance owns the numbers, each leader owns their area, the CEO owns the letter. Owners pull from the last three business reviews and the decision log, so nobody starts from a blank page.

  3. 2 weeks before

    Build the board pack

    • A one-page CEO letter: what went well, what didn't, what you need from the board.
    • Key numbers against plan, cash and runway.
    • Progress on objectives, with the same status as the business review.
    • Actions from the last meeting, and what happened to each.
    • The decisions you're asking for, with options and your recommendation.
    • Top risks, and changes in the team.
  4. 5–7 days before

    Send the pack and collect questions

    Ask board members to send their questions in writing at least two days before. Answer the factual ones in writing, and keep the meeting for the ones that need discussion. Bad news never arrives first in the pack: call board members before you send it.

  5. The meeting · 2–3 hours

    Discuss, don't present

    Assume the pack was read. Take routine approvals together as a consent agenda, give a short CEO update, and spend most of the time on the strategic topics and the decisions. End with a closed session without management if your board uses one.

  6. Within 48 hours

    Minutes, decisions and actions

    Send the minutes, log every decision and turn each follow-up into an action with an owner and a date. Those actions open the next board meeting.

Board meeting agenda example

ItemTimeType
Consent agenda: last minutes, routine approvals5 minFor decision
CEO update and questions on the pack25 minFor information
Numbers against plan, cash and runway20 minFor discussion
Strategic topic 1, for example entering a new market45 minFor decision
Strategic topic 2, for example the hiring plan30 minFor discussion
Actions, owners and dates read back10 minFor decision
Closed session15 minBoard only

Tips from boards that work

  • No surprises. Anything bad gets a phone call before it gets a slide.
  • Ask for a decision, not a reaction. Bring options and a recommendation, and say what you need.
  • The pack is the pre-read, not the presentation. Nobody reads slides aloud.
  • Same structure every quarter. The board learns where to look, and you prepare faster.
  • Keep a monthly update between meetings. A short written note so the quarterly meeting never starts cold.
A quarterly board process as connected sessions. Each one hands its conclusions to the next.
Watch a board meeting cycle in Nova: the pack, the questions, the meeting and the follow-up.

What board meeting software should do

Most board portals store documents. The hard part is everything around them: getting six sections written on time, getting questions in before the meeting, and making sure the actions happen. In Nova you run the board cycle as a process of connected sessions. Each section of the pack is a step with an owner and a due date, Nova AI drafts the numbers summary from your business reviews and the decision log, board members join as collaborators to read the pack and leave their questions before the meeting, and the minutes, decisions and actions are logged and followed up afterwards.

Part 5 · Put it to work

Run it in Nova, starting this month

Want all of it set up for your leadership team? See the Executive Operations workspace →

Nova is where these rituals run instead of living in a document. The processes, the people, the decisions and the AI sit in the same place, so the business review feeds the decision log, the decision log feeds the board pack, and nobody copies anything from one tool to another.

  1. Start the Monthly Business Review template

    Open it from the process library. It comes with the steps, the questions and the timing built in, and you can watch a short video of how it runs before you start.

  2. Adapt it to your team

    Add your department leads, set the date for the year and connect it to your calendar, so the recurrences and reminders run on their own.

  3. Give AI the preparing and the chasing

    Nova AI summarises the pre-reads, writes up the actions and reminds owners. Your leaders keep the decisions.

  4. Let the decision log fill itself

    Every session conclusion lands in the project's log. Add the Monday and Friday habit, and in a quarter you have the history your board pack needs.

Start my free MBR template

Frequently asked questions

What is a monthly business review?

A monthly business review (MBR) is a 90 to 100 minute meeting where department leads review the status of every objective, focus on what is at risk or off track, and leave with actions that each have one owner and one date. Updates are shared in a short written pre-read 48 hours before, so the meeting goes to solving problems instead of reporting.

What is a decision rights framework?

A decision rights framework is a short table that says, for each type of decision a company makes again and again, who decides, who is consulted, who is informed afterwards, up to what limit, and where it goes when it is above that limit.

How should a decision log be categorized?

Use a small set of fixed categories so the log can be filtered: decisions, wins, blockers and delays, critical issues, deliverables shared and date changes. Add a severity (info, warning or critical) so leaders can see at a glance what needs attention.

How far in advance should a board pack be sent?

Send the board pack five to seven days before the meeting, and ask board members to send their questions in writing at least two days before. That way the meeting goes to discussion and decisions instead of a presentation of the pack.

What should I look for in board meeting software?

One place for the agenda and the pack, a way for board members to comment and ask questions before the meeting, owners and deadlines for each section, and minutes, decisions and actions that are recorded and followed up after the meeting.

Run your next business review in Nova

The template is ready to use: steps, questions, timing and AI already set up. Or let our team install it with your leadership team.

Get it set up with you

Tell us about your company and we'll come back with how it would work for your team.

I'm interested in

We only use these details to answer your request.